Refund policy

Our boutique takes pride in offering a hassle-free return and refund policy to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you can return the item within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. We kindly request that you provide the receipt or proof of purchase along with the returned item. Once we receive the returned item, our dedicated team will inspect it to ensure it meets the return criteria. If approved, we will initiate a refund to your original method of payment. Please note that it may take a few business days for the refund to be processed and reflected in your account. In the case of defective or damaged items, please contact our customer support team within 48 hours of receiving the product. We will gladly assist you in resolving the issue by offering a replacement or a full refund. Please note that certain items such as intimate apparel, swimwear, and personalized items may not be eligible for return due to hygiene and customization reasons. Additionally, any items purchased during a sale or promotional period may be subject to different return policies. We have the right to refuse returns at our own discretion. Our goal is to ensure your complete satisfaction with your boutique experience. If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to contact our team who will be more than happy to assist you.